Business Studies
Module-I
Social Interaction
Meeting and greeting
Engaging conversation and prompting
Conversational techniques
Telephoning Skills
Effective Interaction in Meetings
The Language of Negotiating
Making short Presentations
Talking about Products and Brands
Talking about the Company
Discussing Plans
Module-II
Strengths and Weaknesses
Organisation and Structure
Development
Market position and competition
Describing trends and change
Management styles: Using the right language
Cultural and Difference: How culture effects the way we speak
Talking about Money, Finance
Schedules, Plans and Timetables
Talking about national, international and global factors, economies
Voice projection, pronunciation and tonality
Preparing and giving clear and effective presentations
Business English (PGD)
Module-I
Negotiation
Telephone techniques
Business writing
Communication - having the confidence to speak in business meetings
Introduction Protocol & Meeting People in Business
The Importance of Politeness in Business – Structures and Expressions of Politeness
Asking Questions (Embedded Question Structure)
The Present perfect Tense (in the context of the job interview)
The Basics of Customer Service
Techniques to Calm an Angry Customer
Getting Back on the Good Side of an Injured Customer
Powerful Presentation Skills
Module-II
How to Say Negative Things in a Positive Way
Editing for Agreement in Business Writing
Professional Telephone Etiquette
Taking and Leaving Messages
Parallelism in Business Writing
Parts of a Business Letter
Guidelines for Business Letters & Email
Claim and Adjustment Letters
Various Idioms/Expressions/Vocabulary Related to Business
General Punctuation Review
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