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 Total Quality Management

Total Quality Management

CPM in Total Quality Management

Module-I

Management's Role
Strategic Planning
Continuous Improvement
Quality Systems
Quality Reporting
Supplier Qualification
Statistical Quality Control

Module-II

The Quality Assurance Manual
Manufacturing Company Quality Assurance Manual
Service Industry Quality Assurance Manual
Distributor Industry Quality Assurance Manual
Public Law 101-592
ASTM Standards F 1469, F 1470, and F 1503
IFI Standards IFI-139 and IFI-140
Public Law 101-592--Fastener Quality Act















Total Quality Management (Advance)

Module-I

Supplier Quality Systems Survey
Attribute Gauge Analysis Form
The Quality Trend
Global Competition
National Quality Incentives
Definitions of Quality Terms
Quality Concepts
Quality Program Examples
Understanding the Customers
Defining the Buyer's (customer's) Requirements
Project Characteristics / Attributes

Module-II

Specification Practices
Planning
Project Manager's Needs
Key Elements In Project Planning
The Anatomy of a Project
The Project or the Product of the Project
The Project as a Process
The Dimensions of a Project
Quality Planning Lessons
Cost of Quality
Cost of Non-quality










Total Quality Management (CPM)

Module-I

The Five Major Cost Categories of Quality
The Opportunities Available
Statistical Quality Control
Quality Control Systems
Acceptance Sampling
Example of a Quality Control System
Check List for Developing a Quality Control System
The Tools of Modern Quality Management
The Capabilities of Project People
Decision-Performance Options Matrix

Module-II

Management
Team Members
Quality Team for a Project
Quality Project Team Development
Projects and Quality'
Modem Quality Management Applied to Projects
Project Quality Example
Quality Concepts
Total Quality Management, Philosophy and Principles
Quality Gurus: Their Philosophies, principles and methods









Total Quality Management (PGD)

Module-I

Techniques in Total Quality Management
Managing Human Resources In a Total Quality Environment
MIDTERM
Building and Sustaining Total Quality
Total Quality in Hospitality Sector
Benchmarking
ORAL PRESENTATIONS
Overview of Quality and Total Quality Management
The TQM Gurus: Crosby, Deming, and Juran
The Malcolm Baldrige National Quality Award (MBNQA)
Customer and Market Focus
Leadership and Strategic Planning
Process Management

Module-II

Human Resource Focus
Measurement and Strategic Information Management
Understanding Quality
Five Approaches to Defining Quality
Quality in Facts & Perception
Historical Overview and Emerging Trends
Quality Gurus and their Approaches
Quality of Design Vs Quality of Conformance
Push-Thruí Vs Pull Thruí systems
The 3 Focus areas of TQM
QUALITY MANAGEMENT PRINCIPLES
Customisation / Mass Customisation
Service Quality considerations
Quality Function Deployment





Course Fee: $ 10500

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